Refund policy

All sales at Hayloula are final. We do not offer refunds or exchanges for change-of-mind purchases.

Exceptions — we will issue a refund or replacement if:

• Your item arrives damaged or defective
• Your item is significantly different from what was described
• Your order never arrives

To report an issue, email hayloula.store@gmail.com within 14 days of delivery with your order number and photos. We'll resolve it within 1–2 business days.